Returns & Exchanges

At Silas + Paul, we want you to love your jewelry as much as we love creating it. If for any reason you’re not completely satisfied with your purchase, we’re here to help. Please contact us at contact@silasandpaul.com with any questions.

Eligibility for Returns

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Items sent back to us without first requesting a return will not be accepted.

Unfortunately, we cannot accept returns on sale items or gift cards.

How to Start a Return

To start a return, email us at contact@silasandpaul.com with the following information:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return

If your return is accepted, we’ll email you a prepaid return shipping label along with instructions on how and where to send your package. The cost of return shipping will be deducted from your refund — your refund will be the price of the item(s) minus the shipping amount. If your item arrived damaged or incorrect, we cover return shipping and refund you in full.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7–10 business days, minus the cost of return shipping. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 10 business days have passed since we’ve approved your return and you still haven’t received your refund, please contact us at contact@silasandpaul.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We appreciate your support and understanding.

If you have any questions about our return process, feel free to reach out—we’re always here to help.